FAQ and contact
Look for the answer first; if you can't find it, write to us
Start by choosing what you want to learn. A short guided quiz recommends 1–3 packages based on your interests. If you are still undecided, you can write to our expert support.
Adult packages are designed for adults, and kids' packages are designed for children. Kids' packages require parental consent.
Kids' packages provide supportive information about sports tendencies, recovery, injury predisposition, nutrition, and focus and learning tendencies. They do not predict talent or success.
A cheek swab is taken from the inside of your cheek using the swab in the kit. It is done at home and takes about 5 minutes.
No. There is no blood draw and no needle; only a cell sample is taken from the inside of your cheek.
The kit is delivered to your address within 2 business days after your order is confirmed; shipping is covered by Hub Genetik. You send your sample to the laboratory using the sample return package included in the kit; return shipping is also covered by Hub Genetik. The sample remains stable at room temperature for 7 days.
Once your sample reaches the laboratory, your digital report is prepared within 18–21 business days.
When your report is ready, you are notified by email and the report is sent to you as a PDF. A technical summary you can share with your physician is provided separately, depending on your package.
Yes. You can request your raw data file by writing to info@hubgenetik.com. Raw data is uninterpreted genotype information; on its own, it does not constitute a health or performance result.
Findings go through a scientific evaluation process, and expert commentary is added. A post-report consultation session is offered depending on your package.
A predisposition indicates that a certain trait or response may be more likely than average. It is not a definitive result and should be considered together with lifestyle and clinical data.
No. The reports do not replace a medical diagnosis. For clinical decisions, please consult your physician.
Your DNA sequence does not change; however, the interpretation of findings may be updated as the scientific literature evolves. When new variant findings emerge, a new evaluation can be made from your existing data.
Yes. A finding that may be clinically significant should be confirmed with a verification test performed on a new sample at an independent laboratory. You can request your raw data file; however, reinterpreting raw data elsewhere does not replace this verification.
Data is stored in encrypted systems in compliance with KVKK (Turkey's Personal Data Protection Law No. 6698) and is not shared with third parties.
Access is limited to authorized personnel involved in the process, and access logs are kept.
Yes. You can request deletion of your personal and genetic data via info@hubgenetik.com. Your deletion request is fulfilled within 30 days of the date it reaches us. If there are records that must be retained by law, their scope is explained separately.
Payment is accepted by credit or debit card as a single payment. Installments are not available.
Hub Genetik does not offer a voluntary or unconditional refund guarantee. Your rights as a consumer under applicable law, including the right of withdrawal and rights relating to defective services, are reserved. Details are on the Delivery and Return Terms and Distance Sales Agreement pages.
The cheek swab is painless and takes about 5 minutes. If your child doesn't want to do it that day, you can take the sample later, at a calm moment. For your legal rights before the kit is used, please see the Delivery and Return Terms page.
General questions and choosing a package
info@hubgenetik.com · we reply within 1 business day at the latest.
Send an email ›Report consultation and KVKK requests
info@hubgenetik.com · post-report consultations and data requests (under KVKK, Turkey's Personal Data Protection Law No. 6698) are handled at the same address.
Schedule a consultation ›Physician and institutional partnerships
kurumsal@hubgenetik.com · client referrals and institutional partnerships.
Write to us about a partnership ›Address
Hub Gen Bilişim ve Teknoloji A.Ş. · Üniversiteler Mahallesi 1597. Cadde, Bilkent Cyber GO, Dış Kapı No: 3, İç Kapı No: 104, Ofis No: 414, Çankaya / Ankara
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Tests are done by mail from anywhere in Turkey; you don't need to visit the office.
