Delivery and Return Terms
This English text is a courtesy translation provided for information only. In case of any discrepancy, the Turkish version prevails.
Delivery Process
At Hub Genetik, an order is less the shipment of a physical product and more the start of a genetic analysis service. The process consists of four steps:
- Order and payment confirmation: Once your payment is confirmed, your order is prepared.
- Delivery of the sample collection kit: The kit is sent to the address you provided by our contracted courier. It reaches you within 2 business days after order confirmation; the shipping fee is covered by Hub Genetik.
- Getting the sample to the laboratory: You collect your sample following the kit instructions and send it to the laboratory using the sample return package included with the kit.
- Analysis and report delivery: The analysis begins after the sample reaches the laboratory. Your personalized report is delivered digitally within an estimated 18–21 business days.
The stated timeframes are estimates; they may vary due to sample quality, repeat analysis or force majeure. You will be informed by email at every stage.
Shipping and Delivery Fees
The shipping costs for sending the kit and for sending the sample to the laboratory are included in the product price; the shipping fee is covered by Hub Genetik. The amount in your order summary is the final amount payable.
Right of Withdrawal and Return Conditions
1) Before the sample is taken into processing — the right of withdrawal applies
If you have not used the sample collection kit and have not sent the sample to the laboratory, you may exercise your right of withdrawal within 14 days without giving any reason. The full amount you paid is refunded to your payment method within 14 days of receipt of your request. You can send your request to info@hubgenetik.com or to 0531 281 65 38.
2) After the sample is taken into processing — the right of withdrawal ends
Genetic analysis is a personalized service prepared on the basis of your own biological data. Therefore, pursuant to Article 15 of the Distance Contracts Regulation, once the sample reaches the laboratory and the analysis process has begun, the right of withdrawal cannot be exercised and no refund can be made.
3) Hygiene of opened kits
If the kit packaging has been opened but no sample has been sent, the return may not be accepted for reasons of hygiene and health. In that case, please contact us before returning the kit.
Defective / Faulty Service
Please contact us in cases such as the kit arriving damaged, the analysis not being completed for a technical reason, or the report not being delivered. If the fault is determined to be on our side, the process is repeated free of charge or the amount you paid is refunded, as you prefer.
Contact
- Hub Gen Bilişim ve Teknoloji A.Ş.
- Email: info@hubgenetik.com
- Phone: 0531 281 65 38
- Address: Üniversiteler Mah. 1597. Cad. Dış Kapı No: 3, İç Kapı No: 104, Ofis No: 414, Çankaya / Ankara